Website Privacy and Cookies Policy

Last updated: 2026/08/03

The Protection of Personal Information Act, 2013 (“POPI”) came into complete commencement on 1 July 2021, in this regard we have a number of obligations and duties in terms of POPI that we must comply with. The protection of your personal information is a high priority for us and we have taken steps to ensure that your personal information is protected and remains private.

In addition to this document serving as our privacy policy, this document will also serve as our data subject notification as contemplated in section 18 of POPI. In this regard, this document will inform you of what personal information we collect, why we collect it, how we use it and what safety measures are in place to protect it.

Where we refer to “process”, it means how we collect, use, store, make available, destroy, update, disclose, or otherwise deal with your personal information. As a general rule we will only process your personal information if this is required to deliver or offer a service, provide a product or carry out a transaction.

We may combine your personal information and use the combined personal information for any of the purposes stated in this Privacy Policy.

In this document any reference to “we” or “us” or “our” is a reference to Wildlife Pharmaceuticals (Pty) Ltd, registration number 1997/017062/07.

If you use our services, goods and/or products, you agree that we may process your personal information as explained under this Privacy Policy.

We may change this Privacy Policy from time to time if the law or our business practices requires it.

The version of the Privacy Policy displayed on our website at the time of your interaction with us will be applicable.

What is personal information?

Personal information refers to any information that identifies you or specifically relates to you. Personal information includes, but is not limited to, the following information about you:

Is the supply of the personal information voluntary or mandatory?

The supply of certain personal information is mandatory, meaning we have to collect this personal information from you by law. If you do not supply this information, we cannot comply with our legal obligations. In this regard, if you do not supply this personal information we cannot do business with you. We collect personal information as is required by the following legislation:

In other instances the supply of personal information is voluntary, which means there is no law imposed on us to collect this personal information. Even though there is no law that imposes the collection of the personal information, we require the personal information to deliver the products and/or services to you. In this regard, if you do not supply the personal information, we cannot do business with you.

When will we process your personal information?

We will only process your personal information for lawful purposes relating to our business if the following applies:

• if you have consented thereto.
• if a person legally authorised by you, the law, or a court, has consented thereto.
• if it is necessary to conclude or perform under a contract, we have with you.
• if the law requires or permits it.
• if it is required to protect or pursue your, our or a third party’s legitimate interest.

What is special personal information?

Special personal information is personal information about the following:

When will we process your special personal information?

We may process special personal information where necessary, including biometric information used for access control, health information required for occupational health and safety or employment purposes, and information required to comply with employment legislation or other legal obligations. Such information is processed only where authorised by POPIA.

When and from where we obtain personal information about you?

We may collect personal information about you from the following sources:

• We may collect personal information directly from you.
• We may collect personal information from a public record.
• We may collect personal information from an area where you have deliberately made it public.
• We may collect information about you based on your use of our products, services, or service channels.
• We may collect information about you based on how you engage or interact with us such as via our support desk, emails, letters, telephone calls and surveys.
• We may collect personal information from a third party.
• We may collect personal information from another source if you give us consent to do so.

If the law requires us to do so, we will ask for your consent before collecting personal information about you from third parties.

The third parties from whom we may collect your personal information include, but are not limited to, the following:

• cloud hosting providers
• legal advisors
• auditors
• regulatory authorities
• government departments
• couriers and logistics providers
• banking institutions
• travel providers (where business travel is required)
• other service providers acting on our behalf under appropriate contractual safeguards.

Reasons we need to process your personal information.

We will process your personal information for the following reasons:

• recruiting and employing staff;
• administering employment, payroll and employee benefits;
• managing relationships with customers, suppliers, distributors and contractors;
• manufacturing, supplying and distributing pharmaceutical products;
• fulfilling contractual obligations;
• processing orders, quotations and invoices;
• maintaining quality assurance and regulatory compliance;
• complying with legal and regulatory obligations, including SAHPRA requirements;
• managing access to our premises through security systems, CCTV and biometric access controls where applicable;
• maintaining health and safety records;
• managing business communications;
• responding to enquiries and complaints;
• protecting our legal rights and business interests;
• conducting audits, investigations and compliance monitoring;
• operating our website and online ordering facility, including registering and verifying users as veterinary or medical professionals, processing orders and payments, and providing customer support; and
• any other lawful purpose compatible with the original purpose for which the information was collected.

How we use your personal information for marketing

We may communicate with existing customers regarding our products, services or business updates where permitted by law. We will only send electronic direct marketing communications where permitted under POPIA or where you have provided the necessary consent. You may opt out of receiving marketing communications at any time.

When how and with whom we share your personal information?

In general, we will only share your personal information if any one or more of the following apply:

• if you have consented to this.
• if it is necessary to conclude or perform under a contract, we have with you;
• if the law requires it; and / or
• if it’s necessary to protect or pursue your, our or a third party’s legitimate interest.

Under what circumstances will we transfer your information to other countries?

As part of our international business operations, personal information may be transferred to service providers, suppliers, customers or affiliated companies located outside South Africa. Where personal information is transferred internationally, we will ensure appropriate safeguards are implemented in accordance with section 72 of POPIA, including contractual protections or transfers to jurisdictions that provide an adequate level of protection.

Personal information held in our electronic systems is stored in South Africa and in the Netherlands and other member states of the European Union. Our email, documents and collaboration systems form part of the Fagron group Microsoft 365 environment and our customer relationship system is hosted in the European Union.

We will only transfer your personal information to third parties in another country in any one or more of the following circumstances:

• where your personal information will be adequately protected under the other country’s laws or an agreement with the third-party recipient.
• where the transfer is necessary to enter into or perform under a contract with you, or a contract with a third party that is in your interest.
• where you have consented to the transfer; and / or
• where it is not reasonably practical to obtain your consent, the transfer is in your interest.

How we secure your personal information

We will take appropriate and reasonable technical and organisational steps to protect your personal information according to industry best practices. Our security measures (including physical, technological, and procedural safeguards) will be appropriate and reasonable.

This includes the following:

• restricting access to systems, electronic records and personal information through user access controls and authentication;
• storing physical and electronic records in controlled environments with access limited to authorised personnel;
• controlling access to our premises through visitor management, security systems, closed circuit television and, where applicable, biometric access control;
• applying retention and secure destruction requirements to personal information;
• training employees and relevant personnel in data protection and information security awareness;
• imposing contractual and information security requirements on third party service providers that process personal information on our behalf;
• running protection against viruses and malicious software on applicable company devices and systems;
• protecting our systems with network security controls, including firewalls;
• requiring multi factor authentication and controlled access permissions for applicable systems and users;
• storing and processing electronic information using applicable security and encryption measures, including the protections available within our Microsoft 365 environment;
• maintaining backups and recovery mechanisms;
• logging and monitoring system and access activity to help identify and investigate suspicious or unauthorised activity; and
• securely disposing of electronic and physical records when they are no longer required, subject to applicable retention requirements.

How long do we keep your personal information?

We will keep your personal information for as long as:

• the law requires us to keep it.
• a contract between you and us requires us to keep it.
• you have consented for us keeping it.
• we are required to keep it to achieve the purposes listed in this Privacy Policy.
• we require it for statistical or research purposes.
• a code of conduct requires us to keep it; and / or
• we require it for our lawful business purposes.

Take note: We may keep your personal information after our relationship with you ends, where the law requires us to retain it, where we need it to establish, exercise or defend a legal right, or where it is required for our records, audit and regulatory obligations.

Our cookie policy

A cookie is a small piece of data sent from our websites or applications to your computer or device hard drive or Internet browser where it is saved. The cookie contains information to personalise your experience on our websites or applications and may improve your experience on the websites or applications. The cookie will also identify your device, like the computer or smart phone.

We use the following categories of cookies on our website:

• Strictly necessary cookies. These are required for the website to work, including keeping you signed in, remembering the contents of your basket and processing your order. The website cannot function without them and they are set without asking you.
• Functional cookies. These remember choices you make, such as your preferences, so that the site behaves the way you expect on your next visit.
• Analytics cookies. These help us understand how visitors use the website so that we can improve it. We use Google Analytics for this purpose, and information collected through these cookies is shared with Google.

We ask for your agreement before setting anything other than strictly necessary cookies, and you can change your choice at any time using the cookie settings on our website. You can also block or delete cookies through your browser settings, although parts of the website may then not work properly.

Your duties and rights about the personal information we have about you:

You must provide proof of identity when enforcing the rights below.

You must inform us when your personal information changes.

Please contact our Information Officer to give effect to any of the below rights.

You have the right to request access to the personal information we have about you by contacting us. This includes requesting:

• confirmation that we hold your personal information.
• a copy or description of the record containing your personal information; and
• the identity or categories of third parties who have had access to your personal information.

We will attend to requests for access to personal information within a reasonable time. You may be required to pay a reasonable fee to receive copies or descriptions of records, or information about third parties. We will inform you of the fee before attending to your request.

Please note that the law may limit your right to access information.

You have the right to request us to correct or delete the personal information we have about you if it is inaccurate, irrelevant, excessive, out of date, incomplete, misleading, obtained unlawfully or we are no longer authorised to keep it. You must inform us of your request in writing. We will respond to your request within 30 days of receipt. That period may be extended by a further 30 days where the request requires it, in which case we will notify you in writing. We may request documents from you to verify the change in personal information.

A specific agreement that you have entered into with us may determine how you must change your personal information provided at the time when you entered into the specific agreement. Please adhere to these requirements. If the law requires us to keep the personal information, it will not be deleted upon your request. The deletion of certain personal information may lead to the termination of your business relationship with us.

You may object on reasonable grounds to the processing of your personal information.

We will not be able to give effect to your objection if the processing of your personal information was and is permitted by law; you have provided consent to the processing and our processing done according to your consent or the processing is necessary to conclude or perform under a contract with you.

Where you have provided your consent for the processing of your personal information, you may withdraw your consent. If you withdraw your consent, we will explain the consequences to you. We may proceed to process your personal information even if you have withdrawn your consent if the law permits or requires it. We will respond to your request within 30 days of receipt. That period may be extended by a further 30 days where the request requires it, in which case we will notify you in writing. During this time we may still process your personal information. You must inform us of any objection in writing.

You have a right to file a complaint with us or any Regulator with jurisdiction about an alleged contravention of the protection of your personal information by us. We will address your complaint as far as possible.

The contact details for the Information Regulator is as follows:

How can you get in touch with us?

For any queries in relation to this policy or our processing of your personal information in general, you can contact our Information Officer and/or Deputy Information Officer at the following details: